Step-by-step video tutorials and guides to help you with submitting your claims without delays. Need further help? Contact our team for support before submitting your claim.
An NMI number must be provided for every job, except in the case of off-grid installations.
Many retailers incorrectly select “New System” when the installation is actually an additional or replacement system. Please ensure the correct installation type is selected, as this allows us to verify your claim more efficiently.
The following two documents must be uploaded with every claim:
- Invoice or proof of payment for the units
- Certificate of Compliance (COC)
Failure to provide either document will result in delays to claim approval.
All serial numbers, especially those on inverters, must be clearly visible and fully captured in photos. Submissions with blurred or incomplete images may be rejected or returned for resubmission.
The date on the installer selfie must align with the installation date. Inaccurate or mismatched photos may affect claim verification during audits.
To help ensure your claims are processed smoothly and without delays, please double-check the following before submitting.
